Ordering & Payment
What payment methods do you accept?
At checkout we currently accept Apple Pay and Google Pay. We're working on adding more local payment options (FPX online banking, cards) soon.
Is my payment information secure?
Yes. All payments are processed through Shopify's secure checkout. We never see or store your card or wallet details.
Can I change or cancel my order after placing it?
Message us on WhatsApp or email as soon as possible. If your order hasn't been packed yet, we'll amend or cancel it.
Shipping & Delivery
Where do you ship to?
We currently ship globally with priorities in the USA, CA, UK, ANZ, MY, and SG. Exact delivery timeframes for your area will be shown at checkout before you pay.
How will I know when my order has shipped?
We'll send your tracking information by email or WhatsApp once your order leaves our hands.
Returns & Refunds
What is your return policy?
You can return an item within 14 days of delivery. It must be unused, in its original packaging, and in the condition you received it.
How do I start a return?
Message us on WhatsApp or email with your order number and reason for the return, and we'll walk you through the next steps.
Contact Us
How can I reach John's Auto Essentials?
WhatsApp: +60 117-0056125
Email: contact@johnsautoessentials.com
Hours: 9:00 AM – 9:00 PM (EST), daily