Ordering & Payment
What payment methods do you accept?
At checkout we accept Paypal, and all major credit and debit cards, processed securely through Stripe.
Is my payment information secure?
Yes. All payments are processed through Shopify's secure checkout. We never see or store your card or wallet details.
Can I change or cancel my order after placing it?
Message us on WhatsApp or email as soon as possible. If your order hasn't been packed yet, we'll amend or cancel it.
Shipping & Handling
Please check our Shipping & Handling page.
How can I track my order?
To track your order, please visit our 'Track your Order' page.
Returns & Refunds
What is your return policy?
You can return an item within 14 days of delivery. It must be unused, in its original packaging, and in the condition you received it.
How do I start a return?
Message us on WhatsApp or email with your order number and reason for the return, and we'll walk you through the next steps.
Contact Us
How can I reach John's Auto Essentials?
Email: contact@johnsautoessentials.com
Hours: 9:00 AM – 9:00 PM (EST), daily