Refund policy

Return Window

You have 14 days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Non-Returnable Items

Sale and clearance items are final sale and cannot be returned or refunded. Items that have been opened, installed, or used are also not eligible for return, as we cannot resell them once that condition is broken.

How to Start a Return

Email contact@johnsautoessentials.com with your order number and the reason for your return. We'll confirm eligibility and walk you through the next steps before you send anything back.

Return Shipping

Return shipping is the customer's responsibility, except where the item arrived defective, damaged, or incorrect due to our error. In those cases, we'll cover the return shipping cost or arrange a replacement at no charge to you. We recommend using a trackable shipping method, as we are not responsible for returns lost or damaged in transit back to us.

Inspection and Approval

Once we receive your return, we'll inspect the item to confirm it meets the conditions above. We'll notify you by WhatsApp or email whether the refund is approved.

Refunds

Approved refunds are issued to your original payment method within 14 business days of us receiving and inspecting the returned item. Please note it can take additional time for your bank or card provider to post the refund to your account. We do not offer store credit or cash refunds in place of a refund to the original payment method.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the item. We'll arrange a replacement or a full refund, including return shipping, at no cost to you.

Order Cancellations

If you need to cancel or change an order, message us on WhatsApp or email as soon as possible. If your order hasn't been packed yet, we'll cancel or amend it and issue a full refund if applicable. Once an order has shipped, it falls under this Refund Policy rather than a cancellation.

Questions

If you have any questions about a return or refund, contact us via email contact@johnsautoessentials.com. Hours: 9:00 AM - 9:00 PM (EST), daily.